Frequently Asked Questions
Insurance Questions
Do you provide out-of-network physical therapy services?
Yes, we function as providers for out-of-network physical therapy services.
How does insurance verification work for out-of-network services?
When scheduling your appointment, we’ll request your insurance details to verify eligibility. Afterward, we’ll call you to explain your benefits and the projected costs of your treatment.
What happens if my deductible isn't met?
If your deductible hasn’t been fulfilled, you’ll be responsible for treatment costs until the full amount is met. Once the deductible is fulfilled, you’ll transition to your plan's copay structure.
Example: If your deductible is $2,000 and you've only paid $500 so far, you would need to pay the remaining $1,500 before copays apply.
What if I don’t have out-of-network coverage?
If your insurance plan doesn’t offer out-of-network coverage, you’ll be responsible for our standard self-pay cash rate for each visit.
Are there any differences with specific insurers like Aetna or BCBS?
Yes, for certain insurers such as Aetna and BCBS, our guidelines might differ. Please contact us for more details.
What insurance plans do you accept?
We are out of network with all insurance plans. Our services may be covered by your insurance provider if you have out-of-network care included in your insurance plan. We will verify your insurance before your first visit. We are unable to accept Medicaid, EPO, and HMO plans, as these do not offer out-of-network options.
Can I use FSA or HSA payments for treatment?
Yes, our treatments are eligible for FSA and HSA payments. However, we request that you leave a credit card on file.
Questions About Our Practice
Are Schroth sessions different from a regular physical therapy session?
Yes. When paid out of pocket, Schroth Method sessions differ in both duration and pricing. Evaluations are 90 minutes, follow-up sessions are 60 minutes, and these extended times follow a separate fee schedule.
What conditions do you treat in your private practice?
We treat a wide range of conditions, including musculoskeletal issues, sports injuries, hypermobility, pelvic floor dysfunction, post-surgical rehabilitation, and more. Our goal is to improve mobility, build strength, relieve pain, and enhance overall function. Explore our services.
How do I schedule an appointment?
You can schedule an appointment directly online or by submitting your information in our contact form. Alternatively, calling or texting Ashley, our office administrator at (917)727-1527. We offer both in-person and telehealth options.
What should I bring to my first appointment?
What to Bring to Your First Appointment
- Your ID and insurance information
- Any relevant medical records
- For Schroth therapy: X-ray images (hard copy or CD)
- Wear comfortable, movable clothing
- For women attending Schroth therapy: please wear a sports bra or fitted top
Do I need a referral from my primary care physician?
Yes. In New York state, you can see a physical therapist without a prescription for 30 days or 10 visits (within 30 days). After this, you will need a prescription.
What insurance plans do you accept?
We are out of network with all insurance plans. Our services may be covered by your insurance provider if you have out-of-network care included in your insurance plan. We will verify your insurance before your first visit. We are unable to accept Medicaid, EPO, and HMO plans, as these do not offer out-of-network options.
How long is each physical therapy session?
Initial patient consults are 1 hour while follow up sessions are 45 minutes. The duration will vary based on your specific treatment plan.
What treatment methods do you commonly use?
We provide comprehensive treatment to a variety of conditions. You may read more about these on our Services page.
Is there a cancellation policy?
A $150 cancellation fee is charged to patients who do not notify us of a cancelled appointment before 12pm the day prior to their appointment. Patients who do not show up for an appointment or who cancel on the day of their appointment will be charged the full-rate for the no-show appointment.
What can I expect during my initial evaluation?
Your first visit includes a thorough assessment of your condition and the creation of a tailored treatment plan. You may receive some treatment and exercises that will be prescribed during this session.
What sets apart SerendiPT from other physical therapy clinics?
We have 10 + years of experience in treating patients with complex chronic pain and movement dysfunction, as well as firsthand experience with healing from surgery, traumatic injuries, and managing hypermobility. We are experts in differential diagnosis, treatment of complex and chronic issues, and will have excellent communication with your medical team. We understand that care must be holistic, functional, and comprehensive.
How often will I need to come for physical therapy sessions?
The frequency of visits depends on your condition and treatment goals. Typically, patients attend 1-3 sessions per week for 6-8 weeks.
Do you offer free consultations?
Yes, you can book a free consultation online to ask questions, review your concerns, and determine whether SerendiPT is the right fit for you. Book here.
Still Have Questions?
If you have a question that isn't answered here, please call or text Ashley, our Office Administrator Extraordinaire, at (917)727-1527 or fill out the form below. We will get back to you as soon as possible!
